The risks of poor communication
Imaging you are an airline. Imagine one of your flights was cancelled due to bad weather so that passengers had to take the flight the next day.
In such a situation would you want to send them this particular message?
The following flight is scheduled for arrival:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Flight Number: 443
Departing From: Boston Massachusetts (BOS)
Traveling To: Washington Dulles (IAD)
Date: November 17
Gate: C27 (Gate information is subject to change)
Estimated Arrival Time: 11:34 a.m. on time
Weather delays may be inevitable but you don't have to rub salt in the wound.
