1st day at the RSA 2008 show and HSBC lose customer data
I am over here in (currently) sunny San Francisco for the RSA Security show and the first thing I read in my inbox this morning is that HSBC have lost 370k customer records.
http://news.bbc.co.uk/1/hi/business/7334249.stm
When you read the article it becomes clear that the data lost is not that significant and (as with the HMRC lost CDs) probably has not got in the hands of Fraudsters. It is also very clear that the loss has nothing to do with peoples online accounts.
But all the general public reads is "HSBC loses customers' data disc", and that again adds fuel to the fire for those consumers that don't want to do banking online.
Consumer online trust is being eroded by any adverse news such as this, unfortunately I am guessing that this is a topic that I will be coming back to again and again on this blog.
RSA really kicks off properly tomorrow, and I hope to post a couple of times this week on anything new that catches my eye.
